Performance Measurement System

Eagle V11.0 Release Scales to Meet Growing Needs of HNW Market on Microsoft ...

/PRNewswire/ -- Eagle Investment Systems LLC, a leading provider of financial services technology and a subsidiary of BNY Mellon, today announced the successful completion of a significant performance benchmark on Microsoft SQL Server 2008 R2 against Eagle's latest software version, V11.0.  The project is the latest in Eagle's optimization initiative that merges the latest hardware, software and engineering talent to create the most scalable data management, accounting, and investment performance measurement platform in the industry.

The goal of the testing was to demonstrate scalability on the Microsoft platform with a focus on price and performance. Eagle completed a load, aggregation, performance measurement calculation and comprehensive data mart process which resulted in a 4x improvement in optimization. The Microsoft Technology Center in was used to execute the benchmark. The testing environment was constructed to replicate Eagle's high net worth clients' requirements for high volume processing for a large quantity of accounts.

"Eagle's clients expect their investment management platforms to deliver high-performance processing, robust scalability and managed cost structures through continued innovation," said , Eagle's chief technology officer. "When we tested our V11.0 software suite for our wealth management client base, Microsoft SQL Server 2008 R2 running on Windows Server 2008 R2 exceeded our expectations. Compared to previous results, we realized significant improvement, particularly in data mart and performance measurement calculation processing."

In testing, Eagle used its latest packaged generic interfaces, performance measurement and data mart toolkits which are being unveiled in the V11.0 release. Eagle has supported Microsoft SQL Server 2008 R2 since V10.1, and customers have seen significant ROI in upgrading by taking advantage of database compression with negligible impact to performance.  Eagle V11.0 also includes a number of new features to benefit customers wishing to take advantage of Windows and SQL Server 2008 R2, including Transaction Database Encryption and Microsoft Hyper-V support providing enhanced security and virtualization capabilities.

"We've made some significant improvements to the core data management engine and data layer to improve concurrency.  Couple that with our latest database, operating system and hardware innovation, and we have a solid performer at a very appealing price point," said , head of technology and architecture at Eagle. "This process used to be limited to more expensive, proprietary systems requiring a significant IT investment.  Firms can now leverage this technology at a fraction of the cost, and Eagle also offers Microsoft support via our hosted service, Eagle ACCESS(SM).

Breaking Down the Performance Measurement System: Scorecards | SEI ...

In my last blog, I talked about our company’s performance measurement system (also known as the SR5). To further explain how each element works, my next three blog entries will break down the components of our performance measurement system and describe each one in detail.

Today, let’s talk scorecards.

What are Scorecards?

We like to think of scorecards as the story of our performance in graphic form. Each graph on the scorecard shows how we’re progressing against a specific goal over a number of months.

Here’s an example of what a scorecard might look like:

Creating Scorecards

Each year, managers and employees at Service Express brainstorm together to identify measures that represent their department’s key performance indicators. Their goal is to track 8 to 12 activities that best indicate performance (tracking more than this can cause us to spread our focus too thin). To gauge success, they set a monthly goal for each measure. We also review and update the measures and goals annually to accommodate new business ventures or revised goals.

Service Express has been creating scorecards for more than 10 years. We started out by tracking measures in Excel. Today, with 20 offices in 9 states currently, we’ve moved our scorecards to our company intranet so that everyone has real-time access. But no matter how you decide to track your measures, getting started is what’s important.

Using Scorecards

Scorecards can provide valuable information about how your business works and the actions you can take to improve. At Service Express, we use scorecards in the following ways:

Tracking trends – Scorecards give us the information we need to understand our situation, and they keep us from overreacting. For example, after experiencing a down revenue month, we went to the scorecards to understand why. We could see that we had six better-than-projected months previously. We also saw that we had fewer first meetings prior to the down month and a lot of work in the pipeline, which ate up time that normally went to first meetings. So, we refocused on getting in front of prospects – and revenue results followed. Identifying ways one department’s results can help another – Sharing scorecards internally can help educate departments on all aspects of the company’s business.